SHIPPING AND REFUND POLICY
Order Processing and Shipping
All jewelry is made by myself and shipped 7-10 business days after your order is placed. I am a one woman show, I make everything by hand and with that Life does occasionally get in the way and it could take a couple extra days to get your orders out. I do try my best to get orders out within 4-5 business days
Standard Shipping
Purchases are shipped USPS Priority Mail with signature verification for delivery. Packages are automatically insured for $50. You can purchase additional insured shipping for items up to $500.
Contact me directly for rush deliveries or to upgrade your shipping in any way..
Shipping is all handled by USPS, I do not get in a truck and physically deliver your items, therefore I have no control over how quickly they may get to you during a high volume season.
Please note standard shipping orders (2-3 day) do NOT affect processing time. The order processing timeframe under the section “ORDER PROCESSING AND SHIPPING” above still applies to your order.
I can not refund your order or shipping costs due to lack of understanding of the above mentioned time frames.
International shipping is available. If you are shipping internationally before purchasing the item please email me for shipping cost information. Tracking numbers may not be available to all countries. International packages are shipped USPS first class. International customers should be aware that they may be required to pay duty fees.
Lost or Stolen Packages
Once your package leaves my studio it is in the hands of the United States Postal Service.
If your package is lost or stolen in transit please contact your local Postal Office. They will assist you in recovering or refunding you for the lost package. All shipping does include insurance! Here’s some tips when you find yourself in this situation:
-check with your neighbors! Sometimes packages get dropped off at the wrong house
-sometimes USPS pre-scans packages before they arrive, give it a couple days and see if it shows up!
-If the above steps have been checked off and it says your package was delivered but you didn’t receive it, since you’re on the receiving side, you will have to open a claim with your local post office.
**PLEASE NOTE THAT I AM NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES!**
Tracking your Package
When your order has shipped you will receive an email with the tracking info. Please allow for 24-48 hours for your tracking info to become available!
RETURN AND EXCHANGE POLICY
All information is listed on each piece of jewelry including size, type of stone, metal, etc.. The customer is responsible for measuring themselves to ensure correct size and or fit. Because all info is given with each piece, the customer is responsible for shipping costs if the product is returned.
Resizing of Rings
Each item should have size specifications in the listing. Care is taken to give as much accurate information as possible. Please be aware that you should go up a size if a ring band is wide.
Due to the nature of my work not all rings can be resized. Most of my rings feature one of a kind stones set in completely custom settings and to resize would require removal of the stones as well as redesign of the setting. If you see a ring that you like but it is not in your size please reach out.
Do You Offer Repairs?
I build my jewelry in hopes that it will be passed down to future generations so if something has a defect that is out of your control such as a stone becoming loose or a clasp breaking I will repair my work. If the piece requires repair due to standard wear and tear or sometimes those things like whoops I dropped it and I got stepped on I will repair for a cost. Please contact me to discuss further
Will My Jewelry Tarnish?
All of my pieces are heavy duty and made to wear every day and last a lifetime. Sterling silver is 95% Silver and 5% copper so natural oxidation from moisture and chemicals is normal. To keep your silver jewelry shiny when not wearing, keep it in a box or plastic bag not exposed to the air and not stored in a place with humidity like a bathroom. Use a soft silver polishing cloth to remove any tarnish. Turquoise, gemstones and glass beads may crack or break if dropped/smashed. Avoid harsh chemicals, swimming pools and hot tubs. Chemicals can over time cause natural stones such as Turquoise to turn colors or even disintegrate. My jewelry is produced to be easily wearable and relatively rugged. However, each piece is ultimately a small work of art and should be treated as such, you wouldn’t wear a Vintage Valentino to scrub the toilets, right?
Handmade Products
All Artifacts & Amulets jewelry is handmade. It is the nature of handmade items to contain imperfections. Stones may contain specks or flaws. Color of beads and leather may vary slightly. Stamping will never be totally precise. These imperfections make each piece unique and add to the overall beauty.
Web Images
Every effort is made to display the accurate color of products. Due to the variations in the settings of your monitor, colors may vary from the actual product.
Custom Work
I love to make one of a kind pieces for my customers. If you have something in mind, reach out and let’s work together to make it happen.
Custom Jewelry Work Policy
The first step in the custom work process is to find images of 1-3 pieces that I have created in the past for reference to create a new and unique piece for you! Maybe you missed out on a pair of earrings and you’d like them to be recreated as closely as possible (stones are all unique, one of a kind, and cannot be recreated) I will do my best to match prior design stones but cannot guarantee this
After speaking with me to ensure custom availability (via email) you would then purchase the corresponding Custom Design Fee for your piece. I will guide you on which to purchase. This design fee covers the cost of sourcing stones, drawing, and all correspondence time. This fee is non-refundable, non-transferable, required for each piece created, and is outlined below:
- $100 Design fee for any newly designed piece (if a piece has not previously been made, your custom fee will fall here)
- $50 Design fee for recreating any past designs (if a piece has been previously made your design fee will fall here)
Customs jewelry pieces are created in ONLY silver, 14 or 18k Gold
I will offer 1-3 design options based upon what has been discussed. After the final design is chosen a quote will be provided. Payment for the design is due at this time. If you are looking for a split payment option that is available too- just mention it to me and we can discuss further!
Turnaround time is a maximum of 6 weeks after payment is received. When available I will offer updates along the way, and will always notify once the piece is completed.
I love to create unique pieces, but I will absolutely, under no circumstances copy artwork created by another artist. Do not even ask!!
Any designs created by Artifacts & Amulets retain their copyright as intellectual property and can be recreated and sold at retail by Artifacts & Amulets if so desired.
Custom Leather Work Policy
All of my leather work is currently done completely by hand- including sewing as such I have very limited slots open for custom projects.
If you are interested in a custom bag or wallet please reach out to me directly.